Privacy Policy

Who We Are

We are a data controller and service provider specializing in machine learning models that detect spending anomalies and prevent fraud for payment firms across Vancouver and beyond. We operate with strict adherence to applicable data protection regulations and industry best practices.

Our services help financial institutions identify unusual transaction patterns and protect their customers from fraudulent activity. When you interact with our website or services, you trust us with your information, and we take that responsibility seriously.

Information We Collect

We collect information in several ways:

• Contact Information: When you contact us through forms on our website, we collect your name, email address, phone number, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, referring URL, and device information.
• Technical Data: This includes your IP address, browser type, operating system, and cookie identifiers.
• Analytics: We use analytics tools to understand visitor behavior and improve our content and services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit contact forms or opt into communications, we process your data with your explicit consent.
• Legitimate Interest: We analyze website usage and traffic patterns to improve our services and security. This is necessary for our business operations and does not override your rights.
• Legal Obligation: We may process data to comply with applicable laws, regulations, and legal requests.
• Service Provision: Processing is necessary to respond to your inquiries and provide the services you request.

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

• Responding to your inquiries and providing customer support
• Improving our website functionality, security, and user experience
• Analyzing traffic patterns and user behavior through analytics
• Sending updates or information you have requested
• Complying with legal obligations and protecting our rights
• Detecting and preventing fraud or security threats on our platform

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with service providers who assist us in operating our website and providing services, all under strict confidentiality agreements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us, unless legal obligations require longer retention.
• Analytics and Cookie Data: Retained for up to 14 months. This allows us to understand long-term trends while respecting your privacy.
• Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
• Email Communications: Retained for up to 36 months if you have opted into our mailing list, or until you unsubscribe.

After the retention period expires, we securely delete or anonymize your data. If you request deletion before the retention period ends, we will accommodate your request unless legal obligations require us to retain the information.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal data, subject to certain exceptions.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Portability: You can request your data in a structured, portable format.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Lodge a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

We use two types of cookies: essential cookies that are necessary for website functionality, and analytics cookies that help us understand visitor behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

We do not use cookies to track you across other websites or for behavioral advertising. Our use of tracking technologies is limited to improving our own services and understanding aggregate usage patterns.

Security and Data Protection

We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, firewalls, and access controls.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.